Welcome and smile because you are somebody.
Tyrone Crew
Email: tyronecrew@gmail.com
Phone:701-730-9365
A certified leader trained in mediation and conflict management, with the ability to build, manage, lead, and motivate teams, by creating a peaceful work environment and culture, in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas, that promote personal and community growth, in and outside of work.
Core Qualifications:
Peaceful Personality
Customer-Centered
Collaborative
Mediation Expertise
Professional Scrum Master I
SAFe 6.0 Certified Scrum Master
Project Management skills
Exceptional Interpersonal Skills
Conflict Management Skills
Facilitation
Root Cause Analysis
Education &Training
Hello, here is a list of my degrees, certifications, and certificates.
Experience
Provider Enrollment Analyst II
Reli Group Inc.
(POV Project Start-Up))
11/2021-Present
Participated in the development and attainment of the team and operational goals
Thoroughly understanding customer regulations and expectations
Prioritize workloads to ensure timeliness/quality standards are met
Research and resolve inquiries in a professional, timely, and accurate manner
Documented all inquiry activities in the appropriate reporting system
Identified processing deficiencies and initiate corrective actions
Suggested ways to improve work processes
Knowledge of Service Now and Pecos Systems
Assisted Lead with other duties
Participated on the Diversity Council as Global Citizen ERG Lead
Coordinated meetings, recruitment, and agendas
Customer Service Representative
Reli Group Inc.
(NPPES Project Start-Up)
12/2020- 11/2021
Spherion/Turning Point
10/2019-12/2020
Participated in the development and attainment of the team and operational goals
Thoroughly understanding customer regulations and expectations
Prioritize workloads to ensure timeliness/quality standards are met
Responded to incoming inquiries, telephone, and emails from providers
Research and resolve inquiries in a professional, timely, and accurate manner
Documented all inquiry activities in the appropriate reporting system
Knowledgeable in all major NPI information
Identified processing deficiencies and initiate corrective actions
Suggested ways to improve work processes
Provided troubleshooting steps when NPPES and I&A are not working correctly
Workflow Coordinator
Aerotek/Integreon
02/2019-07/2019
Set up, monitored, and delegated projects
Formatted documents for customer specification
Emailed and phoned customers to verify instructions for the projects
Returned finished product to the customer
Transaction Specialist
Aerotek /Arvato Digital Services
05/2017-11/2017
Processed orders
Trained new hires (200 hrs. acquired)
Verified information in detail through multiple systems to make sure no errors were found
Prepared documents and setup for training
Volunteer Work
Peace Pattern Ministry
04/2022-Present
Kent State University
2014-2015
Cuyahoga Community College
2011-2012
Started two student organizations
Student Peace Alliance
Gay Straight Alliance
President and Vice President
Recruited People
Agenda creation for each meeting
Coordinated Fundraisers
Delegate tasks for projects that needed to be completed
Connected the Student Peace Alliance to the United States Peace Alliance in Washington D.C.
Started a Peace Ministry
Peace Pattern Ministry (https://www.peacepatternministry.life/)
Peace Minister, Pastor, and Peace Life Coach
Mentorship
Coaching
Participant Specialist
Spherion/Discovery Benefits
01/2018 – 01/2019
Responsibilities included assisting customers by answering questions, solving problems, and educating them on provided services via inbound phone calls and customer email inquiries
Handled all inquiries professionally and courteously and with accuracy
Answered and returned inquiries in a timely manner
Clearly communicated answers and solutions to the customer
Responded to email inquiries with accuracy utilizing appropriate verbiage, grammar, and spelling
Researched/investigated all inquiries utilizing reference materials
Understood and applied confidentiality guidelines
Met or exceeded customer service standards and goals
Nayo Cares (Domestic Violence)
Operations Manager (2023-Present)
Helped with everyday operations, set up, and created a peace program, podcast, and Go-Fund-Me page.
Delta Lambda Phi
Service Director
Kent State University
(2014-2015)
Organized activities which included calling and setting up appointments for volunteer services in the community
Reminder communications to make sure people were on time for services.
https://www.dlp.org/
Boys and Girls Club
Teacher (2011-2012)
Taught conflict management skills to school kids in an after-school program
Skills
Leadership /Supervisory/Management
Business Analyst
Project Coordinating
Scrum/Agile Methodologies
Conflict Management/Communication
Facilitation/Presentation
Training/Coaching
Microsoft Suite (Teams/Outlook/Word/Excel/PowerPoint/Visio)
Peace Building
Linkedin Profile:
linkedin.com/in/tyrone-crew-40ba1575
Click the above URL, please
Awards and Letters of Recommendation
Letters of Recommendation and awards were written and given to me to show appreciation for the help I gave them and to show they valued me as a co-worker, friend, and student.
Cuyahoga Community College, Arvato Digital Services, Peace Alliance, and RELI Group Inc. were such places.
Peace Pattern Ministry
I am a peace minister and when I look at the world today and see the struggles of people who want to live in peace and are led by religions that don't cater to the peace that they are looking for, I feel the need to help in a peaceful way.
I have been through the religious struggle of trying to find the freedom of self and creator. When being a gay black man in a religion that shuns such ideas of relationships, it is difficult to find peace.
Today I found freedom and a relationship with the Creator based on truth being the Creator and me being created. I live now in a peaceful understanding of mind, body, and spirit. I want to help others find that inner peace with the creator being truth so they can live their best lives and be their best selves.
Peace Pattern Ministry
Books By Tyrone Crew
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Mediation OF The Self
Click on the name to go to the website
I am the owner of Mediation Of The Self. I was diagnosed with Generalized Anxiety Syndrome when I was 19 years old. I was told to go on medication.I refused and found meditation and a connection to what I believe to be the creator of creation, as being peace in my life. I struggled with my sexuality being a gay black man growing up in Cleveland, Ohio.
I also struggle with religion and suicide, until I decided to take control of myself and my life. Peace has kept me sane and stable my whole life. I mostly was a recluse growing up. Today I live a peaceful life. My anxiety is under control without medication and I am a :
Personal Peace Life Coach
Personal Transformation Life Coach
Personal Happiness Life Coach
Personal Spirituality Life Coach
Peace Minister With Peace Pattern Ministry.
I want to help people who are like me and don't know who to talk to or where to turn. I believe I am living proof you are deserving of peace in your life your way. When you read this smile because you are somebody. Peace to you all.
Mediation Of The Self
https://www.mediationoftheself.me/
Click on the link above
Miscellaneous